Customer Service Representative - Sleep

Aeroflow Health is one of the fastest-growing durable medical equipment (DME) providers, dedicated to improving patients' quality of life through innovative healthcare solutions. In this role, you will be the first point of contact for patients, assisting with inquiries and order fulfillment to support their sleep health needs.

Responsibilities

• Serve as the primary contact for patient inquiries via phone, email, and chat ensuring outstanding customer service
• Assist patients with orders, status updates, and basic equipment troubleshooting
• Verify and update patient information, insurance details, and prescription requirements
• Collaborate with sales, operations, and billing teams to resolve patient concerns efficiently
• Act as a liaison between medical offices, insurance providers, and patients to facilitate prescribed therapy
• Educate patients on CPAP products, resupply programs, and therapy best practices
• Analyze account data to assist with insurance, billing, and compliance questions
• Schedule PAP deliveries and clinical appointments
• Troubleshoot PAP machines, masks, and therapy to support patient adherence
• Foster a cohesive team atmosphere within Aeroflow Sleep for better patient service
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills

• High school diploma or GED
• 1+ year of customer service experience (retail, call center, hospitality, or similar preferred but not required)
• Strong verbal and written communication skills
• Basic computer proficiency, including familiarity with email, web browsing, and data entry

Benefits

• Health Plans with FSA or HSA options
• Dental
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends
• Free diapers
• Breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• SO MUCH MORE!!

Company Overview