**Customer Service Representative – Refill Pharmacy Technician - arenaflex - Remote**

Join arenaflex, a pioneering healthcare company dedicated to revolutionizing fertility care, as a Customer Service Representative – Refill Pharmacy Technician. In this unique and rewarding role, you'll have the opportunity to make a meaningful difference in the lives of patients striving to build their families. As a key member of our team, you'll leverage your exceptional communication and problem-solving skills to provide top-notch customer service, ensuring a seamless experience for our patients and healthcare providers.

• *About arenaflex**

arenaflex is a forward-thinking company that prioritizes people and innovation. We're committed to creating a culture that values empathy, inclusivity, and growth. Our team is passionate about delivering exceptional care and services that empower individuals to achieve their health and wellness goals. As a Customer Service Representative – Refill Pharmacy Technician, you'll be part of a dynamic team that's dedicated to making a positive impact in the lives of our patients.

• *Key Responsibilities**

As a Customer Service Representative – Refill Pharmacy Technician, your primary responsibilities will include:

• Ensuring process efficiency by coordinating fertility plans and medications with patients and physicians
• Providing exceptional customer service by resolving issues and ensuring 100% follow-up with customers
• Accurately obtaining and entering patient information, including shipping, insurance, and payment details
• Escalating complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action
• Collaborating with the team to achieve shared goals and objectives

• *Why Join arenaflex?**

• Enjoy comprehensive health coverage, including medical, dental, and vision benefits, effective on your first day
• Take advantage of holiday, PTO, and OT pay, as well as a 401K plan with company match
• Pursue your educational goals with our tuition reimbursement program
• Thrive in a fun, friendly, and unique culture that encourages you to bring your whole self to work every day

• *Requirements**

To succeed in this role, you'll need:

• A valid CPhT license (if residing in AZ) or MA Tech license (if residing in MA); Preferred CPhT
• Excellent customer service, organization, and time management skills
• A High School Diploma or GED
• Proficiency in PC skills, including Microsoft Office Suite and Internet
• A reliable internet connection with speeds of at least 10Mbps download/5Mbps upload (if working from home)

• *Work Environment and Company Culture**

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex values work-life balance and offers a range of benefits to support your well-being. Our company culture is built on empathy, inclusivity, and growth, and we encourage our employees to bring their whole selves to work every day.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Comprehensive health coverage
• Holiday, PTO, and OT pay
• 401K plan with company match
• Tuition reimbursement
• Fun, friendly, and unique culture

• *Career Growth Opportunities and Learning Benefits**

arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals.

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Accommodations and Support**

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

• *Tobacco-Free Policy**

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

• *Apply Now**

Ready to join arenaflex and make a meaningful difference in the lives of our patients? Apply now to become a Customer Service Representative – Refill Pharmacy Technician and be part of a dynamic team that's changing the face of fertility care.