**Customer Service Representative - Limited Service (Remote in NJ) at arenaflex**

• *Job Title:** Experienced Customer Service Representative - Limited Service (Remote in NJ) at arenaflex

• *Job Type:** Full-time, Limited Service (Temporary) Position

• *Location:** Remote in New Jersey, USA

• *Job Description:**

Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Customer Service Representative - Limited Service (Remote in NJ)!

• *About arenaflex:**

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team of dedicated professionals is committed to making a positive impact in the lives of our customers, and we're looking for talented individuals like you to join our ranks.

• *Job Summary:**

As a Customer Service Representative - Limited Service (Remote in NJ) at arenaflex, you will be responsible for answering inquiries from Marketplace individual consumers, providing general information, and assisting individuals and families in applying for health care coverage through the Marketplace. This is a Bring Your Own Device role, and you will be working remotely from your home in New Jersey.

• *Essential Duties and Responsibilities:**

• Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• *Minimum Requirements:**

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
• Strong data entry and telephone skills.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.
• Previous experience with computers, phone systems, and headsets preferred.
• Previous experience in customer service and call center preferred.
• Bi-lingual Spanish is a plus.

• *Technical Requirements:**

• Must have a personal PC with operating system of Windows 10 or higher.
• Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired.
• PC Processor: Intel i5, AMD Ryzen 5, or better.
• PC Memory: 3.1 8+ GB RAM.
• PC Hard Drive Storage: 4.1 256 GB SSD.
• USB Headset with wired microphone.
• Webcam.
• Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

• *Why Join arenaflex:**

• Competitive hourly base pay of $18.00.
• Opportunity to work in a dynamic, fast-paced environment.
• Chance to make a positive impact in the lives of our customers.
• Collaborative and supportive team environment.
• Opportunities for career growth and professional development.
• Comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

• *How to Apply:**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Employment Opportunity:**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Pay Transparency:**

arenaflex's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

• *EEO Statement:**

Active military service members, their spouses, and veteran candidates often embody the core competencies arenaflex deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. arenaflex is an Affirmative Action/Equal Opportunity Employer. arenaflex provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.