Customer Service Representative Car Club- Late Shift, Remote / Work from Home

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!

Our Clubhouse team provides 24/7 support to ECC members. This role involves working evening shifts scheduled between either between 3:00pm - Midnight or 6:00pm - Midnight up to five shifts per week across Monday to Sunday, to include 1 weekend shift. This is a remote based role and can be for between 30 and 40 hours per week.

What you can expect from Enterprise Car Club:

• Career and development opportunities


• Preferential membership rates


• Tailored training program


• Part of a global contact centre team


• On-going support and coaching


• Fun virtual team environment

If you are tech savvy and passionate about delivering great service hit the apply button today!

Responsibilities

• Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat


• Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner


• Provide technical support to members


• Compliance with company policies and internal processes


• Using initiative and decision making skills to perform a variety of duties

Qualifications

• Passion for problem solving and investigating solutions for members


• Attention to detail with a curious mind and desire to learn


• Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.


• Ability to identify risks and take appropriate action


• Confidence communicating on the phone with members, colleagues and management.


• Adaptability in using online systems and new technology


• Strong ability to multitask using varied systems and processes


• Process driven skill set that thrives when multitasking


• Basic car knowledge is desirable but not essential


• Enjoys working within a virtual office where fun and teamwork rules!

Key (minimum) requirements - Personal

• Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)


• Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)


• Strong PC skills and technical aptitude