Customer Service Representative

Gallagher Fluid Seals, Inc. is a global distributor and manufacturer of Fluid Sealing products. They are seeking a Customer Service Representative to provide answers to inquiries involving products or services, enhance customer satisfaction, and contribute to revenue generation.

Responsibilities

• Primary customer contact for all customer related inquiries by telephone, electronically or in person in a prompt manner
• Process customer requests, source/negotiate with supplier, quote the customer and complete contract review and PO acceptance
• Enter orders through P21 following established procedures in the Order Entry Module
• Manage all customer requests utilizing all available resources including Engineering, Quality, Purchasing, and Accounting
• Monitor and maintain consignment inventory levels for consignment program, when applicable
• Follow up, monitor and expedite customer orders. Assist purchasing with expediting supplier orders by communicating specific details
• Provide back-up support when required per the back-up system posted on the Intranet. Assure all customers inquiries are handled in a timely manner
• Notify management team of any changes likely to impact the company
• Associates are responsible for following policies and procedures within the Quality and Environmental Management System according to established Training Matrix
• Utilizing continuous improvement efforts by supporting management initiatives and providing suggestions within the continuous improvement program
• Manage customer accounts through accurate record keeping. Update and maintain all pertinent customer information on P21 (ERP)
• Authorize overnight freight to rectify a customer issue when warranted
• Provide customer requested samples based on potential for sale
• All other duties as assigned

Skills

• Previous customer service, inside sales or related working experience
• Experience in a technical or distribution industry a plus
• ERP Experience, preferably P21
• CRM Experience, preferably SalesForce
• Strong writing, communication, and interpersonal skills
• Attention to detail and accuracy
• Experience working both independently and, in a team-oriented, collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem-solving abilities

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Company Overview