Customer Service Representative

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. They are seeking a Customer Service Representative who will provide premier customer care, manage accounts, and resolve issues to ensure a high-quality customer experience. The role involves collaboration with sales and operations teams and supporting process improvements to enhance customer satisfaction.

Responsibilities

• Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience
• Ensure leadership and sales team members are informed of pertinent activities related to each customer account
• Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order
• Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing
• Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary
• Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration
• Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed
• Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency
• Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows

Skills

• High School Diploma or equivalent required
• 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry
• Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer
• Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM
• Bachelor's degree is a plus

Benefits

• Medical, dental, vision benefits starting day 1
• 401k
• PTO
• Paid holidays
• FSA
• Life insurance
• LTD
• STD
• EAP
• Discount programs
• Tuition reimbursement
• Training
• Professional development

Company Overview