Customer Service Representative

Perfect Aire is a leading supplier of personal comfort equipment, and they are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support order entry and customer interactions. The role focuses on executing order processing and customer support tasks to ensure a seamless and efficient customer experience.

Responsibilities

• Accurately enter and process customer orders in ERP systems
• Review orders for accuracy including pricing, quantities, and shipping details
• Manage order changes, cancellations, and updates
• Track and communicate order status, delays, and backorders
• Answer inbound calls and respond to customer inquiries professionally
• Provide product information, availability, and pricing
• Resolve customer issues, discrepancies, and complaints promptly
• Follow up with customers regarding open orders or issues
• Coordinate with sales, warehouse, and logistics teams to ensure order fulfillment
• Communicate with internal teams to resolve order or shipment issues
• Assist with returns, credits, and warranty-related inquiries
• Maintain accurate customer records and documentation
• Assist with general administrative and customer service tasks
• Support reporting and tracking related to customer orders

Skills

• 1–3 years of customer service, order entry, or administrative experience
• Strong data entry skills with high attention to detail
• Excellent communication skills — clear, professional, and customer-focused
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office and ERP systems
• Strong problem-solving skills and a proactive mindset
• Experience in HVAC, manufacturing, or distribution environments
• Experience with ERP or order management systems
• Ability to handle high call volumes in a fast-paced environment

Benefits

• 401(k)
• PTO & Paid Holidays

Company Overview