Customer Service Representative

HUB International is an industry leader in managing lending risk associated with loan-level collateral for financial institutions. They are seeking a Customer Service Representative responsible for handling inbound and outbound business calls, along with mortgage insurance documentation and processing.

Responsibilities

• Attends industry related continuing education training and courses
• Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients
• Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information
• Work within a call queue and document system with appropriate notations
• Performs research and document retrieval from on-line insurance sites
• Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals
• Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed
• Develops and maintains positive working relationships
• Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals
• Reports to the CS Supervisor

Skills

• Call Center Experience required (1+ years) due to environmental expectations
• 10 key typing: Minimum 35 WPM
• Reading Comprehension: Understanding company manuals step-by-step
• A working knowledge of the Windows computer environment & Office software, especially Excel
• High attention to detail is required
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize the company's computer system and software
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes is desired
• Required Experience: 1-2 years of relevant experience
• Required Education: High school or equivalent
• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

Company Overview