Customer Service Rep II

NeighborHealth is one of the largest community health centers in the country, committed to serving the greater Boston area. The Contact Center Representative will provide essential customer service by answering inbound patient calls, scheduling appointments, and conducting outreach calls, while also having opportunities for skill development and career advancement.

Responsibilities

• Schedule, reschedule, and cancel appointments
• Document clear and concise messages and route appropriately
• Appropriately transfers calls to other departments when required
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
• Process refill requests accurately and effectively, according to guidelines
• Conduct outreach calls on behalf of clinical departments

Skills

• HS Diploma/GED required
• Excellent written and verbal communication, judgment and problem solving skills
• Minimum of 1 year customer service, administrative, or call center experience
• Bilingual fluency Spanish/English required
• Proficient in Microsoft Office Suite
• Fluent in both English and Spanish (preferred)
• Knowledge of medical terminology and experience working with electronic medical record technology a plus

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Company Overview