Customer Service - Contact Center

Bryant & Stratton College is a career-focused, private, nonprofit college established in 1854. They are seeking a Contact Center Representative to support college-wide enrollment efforts by providing recruitment-related call support to prospective students in a fast-paced, team environment.

Responsibilities

• Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer
• Meet or exceed established phone and conversion goals for each session/semester, including Close %
• Capture and record lead/marketing data across multiple systems both timely and accurately
• Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process
• Provide students and inbound callers with a world-class student experience by effectively managing time

Skills

• High school diploma or equivalent
• Previous customer service or sales experience
• Internet savvy with knowledge of Microsoft Office product, including Outlook
• High degree of phone etiquette, problem solving, and ability to build rapport
• Telephone skills
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Goal oriented
• Attention to detail
• Judgment
• Adaptability
• Teamwork
• Stress tolerance
• Resilience
• Associate's degree or higher
• Previous call center and sales experience

Benefits

• Medical/dental/vision insurance
• Generous paid time off
• 401(k)
• Company-paid college tuition for associates and their families

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