Customer Service Call Center Representative

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.

Responsibilities

• Handle inbound from customers in a Call Center environment while delivering quality service
• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Other duties as assigned

Skills

• Previous telephone customer service experience
• Ability to perform accurate data input into a variety of software
• Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Benefits

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Company Overview