Customer Relations Specialist

CompSource Mutual Insurance Company has been serving Oklahoma workers since 1933, providing workers’ comp protection and support. They are seeking a Customer Relations Specialist to serve as a primary point of contact for customers, answering inbound calls and managing workers’ compensation claims with a focus on high-quality service.

Responsibilities

• Answer inbound calls and provide a high level of service to customers by researching their concerns
• Gather and verify information to set up new claims
• Work closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standards

Skills

• High school diploma or GED
• At least 1 year of business office or customer service experience (contact center, administrative, or similar role)
• Organized and detail-oriented, able to manage high call and work volume while following established processes
• Comfortable using Microsoft Office for communication and documentation
• Experience handling multiple support channels (phone, email, chat) and working with customer service or call center technology
• Associate's degree
• Insurance or workers' compensation experience
• Bilingual in English and Spanish

Benefits

• Free employee medical, dental, vision, life, and disability insurance
• Company match 401(k) with immediate vesting
• Annual performance-based merit increases and incentive bonus
• Generous paid time off, wellness leave, holidays, and more
• Collaborative work environment with complimentary drinks and snacks

Company Overview