Customer Expert - Spanish, Portuguese or Italian - Greece

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Spanish, Portuguese or Italian speaking Customer Experts for their offices in Athens or Thessaloniki.

Position: Customer Expert - Spanish, Portuguese or Italian
Location: Athens or Thessaloniki (option fully remote within Greece)
Employment type: Full-time
Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES: Provide customer support via phone, email, and chat channels

Handle customer inquiries related to products and services in a professional manner

Investigate customer concerns and identify the root cause of issues

Resolve complaints efficiently and ensure timely follow-up until resolution

Research customer cases using internal tools and resources

Maintain accurate customer records and update CRM systems accordingly

Escalate complex issues when necessary to ensure customer satisfaction

Deliver a high standard of customer service across all interactions

Contribute to a positive, collaborative, and team-oriented work environment.

REQUIREMENTS: Fluent or native-level in one of the languages Spanish, Portuguese or Italian

Good English communication skills

Strong verbal and written communication abilities

Excellent active listening and problem-solving skills

Comfortable using computers and basic technology tools

Customer-focused mindset with a positive and professional attitude

Ability to work independently in a remote environment

Previous customer support, troubleshooting, or customer service experience

Experience working in contact centre, BPO, retail, hospitality, or support environments

Experience using CRM systems or customer service tools.

BENEFITS:
Competitive monthly salary package

2 additional salaries per year

Complete relocation support to Greece when required

Flight ticket paid and booked by the company

Temporary hotel accommodation upon arrival

Support with accommodation search process

Private healthcare benefits

Additional employee discounts and perks

Full training provided by certified instructors

Professional development and career growth opportunities

Participation in company events and CSR initiatives

Free online Greek language courses.