Customer Experience Team Member

The Cargo Bike Shop is focused on enhancing customer interactions and providing solutions-based experiences. They are seeking a Customer Experience Team Member to communicate effectively with customers and facilitate their exploration and purchase of cargo bikes.

Responsibilities

• Responding to customer communications within desired timelines
• Answering questions and presenting solutions based on customer needs and use cases
• Encouraging and facilitating cargo bike test rides as part of the exploration and purchase process
• Maintaining and optimizing the sales floor for best exploration experience
• Collaborating with Workshop Team members to ensure demo bikes provide customers with an optimal test ride experience
• Initiating Workshop jobs, communicating timelines, and communicating with customers and the Workshop team to move bikes through the Workshop

Skills

• A love of practical cycling and all the wonderful things that bicycles can accomplish
• Experience working in a customer-centric environment
• Experience working on teams in a collaborative work environment
• This position may require the lifting of heavy (75+ pounds) items and awkward bikes

Benefits

• Employer contribution of $25 per pay period towards AFLAC supplemental insurance program if employee elects to participate
• Paid time off, sick days, and paid holidays per annual compensation and benefits plan

Company Overview