Customer Experience Associate

ReSource Pro is a trusted partner in the insurance industry, optimizing performance and driving growth. They are seeking a Customer Experience Associate to provide front-line customer service support related to insurance regulatory compliance and client intake.

Responsibilities

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
• Follows established processes and procedures to complete routine regulatory compliance
• Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports
• Processing and tracking applications
• Provide exceptional customer service to customers

Skills

• High School diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of office experience preferred
• Customer-centric mindset; enjoy providing a service and solving customer problems
• Strong written and verbal communication skills
• Process-focused and detail oriented; committed to accurate documentation
• Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems
• Previous insurance experience or basic insurance knowledge preferred
• Licensing experience preferred but not required

Benefits

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Company Overview