About arenaflex

At arenaflex, we're guided by a shared purpose—helping people be their best in the moments that matter—and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are truly safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control, and the ability to unite voice, video, and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. At arenaflex, we believe our people are our greatest strength. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. As we have for nearly a century, we design and advance technology—intentionally, purposefully, responsibly—that prioritizes people and helps save lives.

Department Overview

The Software Enterprise Deployment and Integration team at arenaflex is the team that delivers transformative solutions to the public safety sector. We are committed to providing technology and tools which will allow our customers to focus on their critical missions, and enable them to respond faster with smarter and safer decisions. We deploy and support industry-leading products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other comprehensive offerings.

Our team is passionate about empowering law enforcement, emergency services, and public safety professionals with the technology they need to protect and serve their communities. We believe that the success of our mission-critical software depends not just on exceptional engineering, but on ensuring that the people who use our systems every day are fully equipped to leverage their full potential.

Position Overview

Are you passionate about teaching and empowering others? Do you thrive in a dynamic environment where you can make a real impact on public safety? If so, arenaflex is looking for a talented Customer Education Specialist to join our growing Customer Education team.

As a Customer Education Specialist at arenaflex, you will play a pivotal role in ensuring that our public safety customers can effectively utilize our complex software solutions. You will be responsible for delivering high-quality training programs that enable law enforcement agencies, emergency dispatch centers, and other public safety organizations to maximize the value of their technology investments.

This is an exciting opportunity for someone who enjoys teaching, loves technology, and wants to contribute to making communities safer. You'll work directly with end users and agency staff, transforming how they interact with our software and ultimately helping them protect the communities they serve.

Key Responsibilities

Training Delivery: Teach and instruct agency customers, end users, and staff on the use and operating methods of our complex software products and services. You'll be the face of arenaflex for many of our customers, helping them unlock the full potential of their technology investments.

On-Site Instruction: Conduct comprehensive on-site training for arenaflex software products and designated third-party software integrations. You'll travel extensively to customer locations across the United States, bringing hands-on training directly to the agencies we serve.

Training Methodology: Present training using a variety of classroom training methods, including interactive lectures, hands-on demonstrations with flip charts, online projection systems, and other visual aids to accommodate different learning styles.

Documentation: Complete all department-required reports within established standards, ensuring accurate tracking of training activities, customer feedback, and session outcomes.

Communication Coordination: Manage communication with customer contacts related to training schedules, ensuring seamless coordination between your team and agency stakeholders.

Information Management: Coordinate and manage customer (agency) information between trainers, maintaining clear lines of communication and ensuring continuity of training across multiple sessions and locations.

Team Collaboration: Operate under supervision from the Customer Education Lead, working collaboratively with other team members to share best practices and continuously improve our training programs.

Independent Execution: Rely on instructions and pre-established guidelines to perform the functions of the job while exercising good judgment and problem-solving skills in the field.

Travel Requirements

This role requires more than 75% extensive travel to customer site locations throughout the United States. You must be willing to travel regularly and be comfortable with a mobile work lifestyle. This position is open to all US States and can be performed remotely, with travel scheduled to meet customer needs.

Essential Qualifications

High School Diploma or equivalent required

1+ years of experience working with arenaflex Flex products or similar public safety software solutions

Must have a valid Driver's License with a clean driving record

Experience with arenaflex Flex Administration is strongly preferred

Ability to obtain background clearance as required by government customers

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by arenaflex customers

Preferred Qualifications

Prior experience in public safety software training or technical education

Strong background in teaching or instructional design

Familiarity with law enforcement or emergency services operations

Experience with Computer Aided Dispatch (CAD), Records Management Systems (RMS), Jail Management Systems, or Mobile Data Computing platforms

Excellent communication and presentation skills

Ability to adapt training methods to different audience skill levels and learning styles

Experience working in a customer-facing role within the technology sector

Skills and Competencies

Technical Aptitude: Strong ability to learn and understand complex software systems quickly and thoroughly

Teaching Excellence: Passion for education and the ability to convey technical information in an understandable, engaging manner

Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers at all levels

Adaptability: Flexibility to adjust teaching methods based on audience needs and changing circumstances

Time Management: Strong organizational skills with the ability to manage multiple training schedules and deadlines

Customer Focus: Dedication to customer success and satisfaction

Problem-Solving: Ability to troubleshoot issues and provide effective solutions in real-time

Professionalism: Representing arenaflex with integrity and professionalism in all customer interactions

Career Growth Opportunities

At arenaflex, we believe in investing in our people and supporting their professional development. As a Customer Education Specialist, you'll have access to numerous growth opportunities including:

Comprehensive onboarding and training programs to help you succeed in your role

Advanced training and certification opportunities in our industry-leading software solutions

Career advancement pathways into senior training roles, instructional design, or customer success leadership positions

Exposure to cutting-edge public safety technology and industry best practices

Networking opportunities with public safety professionals across the country

Continuous learning and development through our internal knowledge resources and professional development programs

Work Environment and Culture

At arenaflex, we foster a collaborative, inclusive, and innovative work environment. We believe that the next big idea can come from anyone, anywhere at any time. We're transforming the technology of today with tomorrow in mind. Our culture encourages creative thinking, teamwork, and the freedom to innovate.

As part of our Customer Education team, you'll join a group of dedicated professionals who are passionate about making a difference in public safety. You'll have the opportunity to work independently while still being supported by a collaborative team. Our extensive travel schedule allows you to see different parts of the country while making a meaningful impact on the agencies we serve.

We value work-life balance and understand the importance of flexibility. While this role requires significant travel, we ensure our team members have the resources and support they need to succeed both professionally and personally.

Compensation and Benefits

arenaflex offers a competitive compensation package that recognizes your skills, experience, and contributions. Our comprehensive U.S. benefits include:

Incentive Bonus Plans: Performance-based bonuses to reward your hard work and dedication

Medical, Dental, and Vision Benefits: Comprehensive health coverage for you and your family

401(k) with Company Match: Plan for your future with our generous retirement savings program

9 Paid Holidays: Time to rest and recharge with our holiday schedule

Generous Paid Time Off Packages: Vacation and personal days to support your well-being

Employee Stock Purchase Plan: Opportunity to invest in arenaflex and share in our success

Paid Parental & Family Leave: Support for growing families

And More! Additional perks and benefits to support your overall well-being

Why Join arenaflex?

When you join arenaflex, you're not just taking a job—you're joining a mission. Every day, our technology helps public safety professionals protect communities, save lives, and make a real difference in the world. As a Customer Education Specialist, you'll be instrumental in ensuring that these professionals have the knowledge and skills they need to use our technology effectively.

We're a company that values innovation, integrity, and people. We believe in empowering our employees to think outside the box and pursue bold ideas. If you're looking for a career where your work truly matters, where you can grow and develop, and where you'll be part of a team that's making the world safer, arenaflex is the place for you.

Everything is possible with the freedom to think outside the box. Connect with a career that matters and help us build a future of safer communities, together.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. We believe diverse perspectives drive innovation and make us stronger. Join us and be part of a team that celebrates differences and embraces inclusion.

Ready to make an impact? Apply today and become part of the arenaflex team!

Customer Education Specialist - Public Safety Software Training & Technical Enablement