Customer Care Associate

NVR, Inc. is a parent company of several homebuilding brands, and they are seeking a Customer Care Associate to join their collaborative team. In this role, you will provide customer service support by assisting homeowners with warranty concerns and managing expectations through clear communication.

Responsibilities

• Answer inbound calls to assist our homeowners with various warranty concerns
• Understand each customer’s individual needs and determine the best course of action
• Communicate clearly any next steps and help manage expectations
• Fully document each call accordingly
• Build rapport and manage relationships over the phone

Skills

• 1-3 years of experience in customer service
• Proficient typing skills
• Demonstrated ability to interact with customers
• Experience working in a phone-based/call center environment is a plus
• Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship
• Drug Testing and Credit Check are required

Benefits

• Traditional benefits
• Stock ownership through a profit sharing trust as part of our retirement savings package

Company Overview