CPC Processor – Medical Records Customer Support Specialist (Remote Call Center)

Join arenaflex: Transforming Healthcare Through Data-Driven Excellence

Welcome to arenaflex, a leading data platform company and the world's foremost authority in health data exchange. Our groundbreaking vision centers on ensuring that every healthcare decision is powered by the right data, at the right time, in the right format. We are currently seeking a talented and dedicated CPC Processor to join our dynamic Customer Support team in a fully remote capacity.

At arenaflex, we believe that behind every data point lies a human story—a patient seeking answers, a physician making critical decisions, or a researcher pursuing life-saving discoveries. Our platform is powered by the largest, most diverse health data network in the United States, enabling information to flow securely, accessibly, and meaningfully to inform better health decisions. Trusted by the world's leading life sciences companies, government agencies, and healthcare organizations that deliver and pay for care, arenaflex is at the forefront of healthcare innovation.

By joining arenaflex today, you're stepping onto a high-performing, values-driven team committed to rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Our team members bring a rich diversity of professional, educational, and life experiences that collectively realize our bold vision for the future of healthcare.

Position Overview: CPC Processor – Medical Records Customer Support

We are seeking a detail-oriented and customer-focused CPC Processor to join our remote call center team. In this essential role, you will serve as a vital link between patients, insurance companies, attorneys, and healthcare providers, facilitating the efficient processing of medical record requests. Your excellent communication skills and ability to multitask in a fast-paced environment will be key to your success at arenaflex.

Work Schedule and Environment

This is a fully remote position operating as part of our virtual call center. The standard schedule is full-time, Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time. You'll have the opportunity to work from the comfort of your home while remaining connected to our collaborative team environment.

We understand that working remotely requires a dedicated workspace and the ability to maintain productivity independently. As a CPC Processor at arenaflex, you'll thrive in a high-volume production environment where efficiency and accuracy are paramount. You'll utilize dual computer monitors to navigate multiple platforms simultaneously, ensuring comprehensive documentation of all customer interactions.

Key Responsibilities

• Medical Record Request Processing: Efficiently handle incoming calls from patients, insurance companies, attorneys, and healthcare providers seeking medical record status information. You'll be responsible for verifying caller identity, retrieving relevant information from our systems, and providing accurate status updates in a timely manner.
• Multi-Platform Documentation: Maintain detailed records of all customer interactions across multiple platforms using dual monitor setups. Ensure all information is accurately entered into our CRM and database systems while adhering to strict confidentiality and compliance protocols.
• Customer Service Excellence: Deliver exceptional customer service by actively listening to caller concerns, demonstrating empathy, and providing clear, accurate information. Resolve inquiries professionally and efficiently while maintaining a positive demeanor throughout high-volume call periods.
• System Navigation: Utilize multiple software applications and databases to locate, retrieve, and update medical record information. Become proficient in our proprietary platforms while maintaining awareness of HIPAA regulations and data security requirements.
• Collaboration and Communication: Work closely with team members, supervisors, and other departments to resolve complex issues, escalate when necessary, and contribute to continuous improvement initiatives.
• Quality Assurance: Meet or exceed performance metrics related to call handling time, accuracy, customer satisfaction, and documentation completeness. Participate in quality review sessions and implement feedback for continuous improvement.
• Training and Development: Successfully complete all required training programs, including our comprehensive onboarding curriculum and ongoing professional development opportunities.

Required Qualifications and Skills

• Educational Background: High school diploma or equivalent is required. Some college education or relevant certification in healthcare administration, medical billing, or related field is preferred.
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite, particularly Word and Excel. Comfortable navigating multiple software applications simultaneously.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly and professionally.
• Customer Orientation: Demonstrated commitment to providing outstanding customer service with patience, empathy, and professionalism.
• Organizational Abilities: Strong attention to detail and excellent organizational skills to manage multiple tasks and priorities effectively.
• Technical Setup: Reliable high-speed internet connection, a quiet home office environment, and the ability to maintain productivity during remote work hours.
• Availability: Must be available to work the full scheduled shift Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time.

Preferred Qualifications

• Previous experience in a call center, customer service, or healthcare-related environment


• Understanding of medical terminology, health information management, or medical billing processes


• CPC (Certified Professional Coder) certification or willingness to pursue certification


• Familiarity with HIPAA regulations and patient confidentiality requirements


• Experience using multiple computer monitors and navigating dual-screen setups


• Prior remote work experience with demonstrated self-motivation and time management skills

What arenaflex Offers You

At arenaflex, we recognize that our employees are our greatest asset. We're committed to providing a comprehensive benefits package that supports your wellbeing, professional growth, and financial security.

Comprehensive Training and Development

You'll begin your journey with arenaflex through our extensive onboarding program, which combines both virtual classroom training and hands-on learning. You'll receive thorough instruction on our systems, processes, and compliance requirements. Following the formal training period, you'll be paired with an experienced mentor who will provide guidance and support as you transition to independent work. This mentorship ensures you have the resources needed to succeed in your role while building confidence in your abilities.

Equipment and Technology

We provide all necessary equipment to set you up for success in your remote role. This includes a company-issued computer, dual monitors, virtual phone system, and any additional hardware required to perform your job effectively. Our IT support team is available to assist with setup and ongoing technical needs.

Competitive Compensation

The estimated base pay range for this position is $15.00 to $18.32 USD per hour, depending on location, relevant experience, skills, and other role-specific factors. Your compensation will reflect your contributions to our mission while providing financial stability and growth potential.

Health and Wellness Benefits

Full-time employees enjoy comprehensive health coverage including:

• Medical Insurance – Multiple plan options to meet your healthcare needs


• Dental Insurance – Preventive and major dental care coverage


• Vision Insurance – Coverage for eye exams and corrective lenses


• Health Savings Accounts (HSAs) – For eligible plans, allowing you to save for medical expenses tax-free

Paid Time Off and Leave

We believe in the importance of work-life balance and offer competitive paid time off policies. You'll have access to paid vacation days, personal days, and sick leave to support your overall wellbeing.

Retirement Benefits

Planning for your future is important. arenaflex offers a 401(k) Savings Plan with company contributions to help you build retirement savings over time.

Tuition Assistance

We're invested in your continuous learning and professional development. Qualified employees may be eligible for tuition assistance programs to support further education and skill development.

Company Culture and Values

arenaflex is built on a foundation of integrity, collaboration, and innovation. Our culture celebrates diversity of thought and background, recognizing that the best solutions emerge when talented people with different perspectives come together. We foster an environment where questions are encouraged, ideas are valued, and every team member has the opportunity to make a meaningful impact.

As part of our team, you'll contribute to work that truly matters—helping ensure that healthcare decisions are informed by accurate, accessible, and secure data. Your role directly impacts patients, providers, and researchers who depend on timely access to medical information.

Commitment to Equal Opportunity

arenaflex is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.

We believe that diverse teams make better decisions and build stronger organizations. We encourage individuals from all backgrounds to apply and join us in our mission to transform healthcare through data.

Health and Safety Requirements

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, or others. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Additional Information

• This position is not eligible for employment sponsorship.


• Responding to voluntary demographic questions at the end of the application is entirely optional and will not affect your application or hiring process in any way.


• arenaflex is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please submit your request through our accommodations portal.

Apply Today

If you're ready to join a team that's transforming healthcare through innovative data solutions, we encourage you to apply for this exciting opportunity. As a CPC Processor at arenaflex, you'll develop valuable skills in healthcare operations, customer service, and medical records management while making a meaningful difference in the healthcare ecosystem.

We look forward to reviewing your application and potentially welcoming you to the arenaflex family! Together, we can continue building the future of healthcare data exchange.