Content Claims Specialist Field Manitoba

As part of this role, responsibilities included, but are not limited to the following:

• Conduct onsite attendance to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.


• Conduct and facilitate virtual meetings with policyholders for data collection during total loss content recreations, guiding them through structured memory exercises to accurately document non-restorable items.


• Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and Performance Excellence Guarantee.


• Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and like, kind, and quality (LKQ) valuation of all total loss contents in an efficient and effective manner per productivity standards.


• Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.


• Complete/submit detailed work/time logs daily, for all claim tasks completed. 


• Maintain claim related notes in the company’s platform Exclaim, related to various tasks involved in handling the claim.


• Coordinating with edjuster teams to ensure timely and accurate completion/pricing and adhering to Like, Kind and Quality (LKQ) standards.


• Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.


• Managing expenses and submission of claim related costs in accordance to company policies and timelines.


• Organize and maintain a structured calendar to prioritize tasks, schedule appointments and manage time effectively in a fast paced environment.

• A Secondary School diploma.


• Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role.


• Some prior background/experience in the Property claims industry would be considered an asset.


• Strong customer service skills. 


• Patience, empathy, and problem-solving skills.


• Ability to work independently in most circumstances, with minimal supervision.         


• Access to a reliable insured vehicle to travel to claim sites within designated region. 


• Own a current valid driver’s license in good standing.


• Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.).


• Strong verbal and written communication skills.


• Demonstrated ability to adapt to change and new technology.


• Willingness to learn and continuously improve.


• Must successfully pass both a criminal background check and employment reference verification.


• Must be able to sit or stand for extended periods of time.


• Must be physically capable of performing repetitive motions and tasks as required.


• Comfortable identifying household goods and assigning reasonable values.

Working Conditions

• Travel is a required integral part of the performance of your duties.


• Occasional overnight travel may be required, corporate credit card provided for work related travel expenses.


• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).


• Maintains a functional home office setup, including a reliable internet connection, and quiet workspace to support remote work, virtual meetings, and secure data handling.


• Must be willing and able to wear appropriate Personal Protective Equipment (PPE) when attending sites that may be dirty, smelly or hazardous.

What You Get

• The role offers an hourly wage of $22 to $25 per hours plus mileage.


• Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance.


• Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives.


• Wellness programs and gym membership.


• Corporate discount programs.


• Work life balance and paid time off policies.


• Paid volunteer hours through Crawford Cares, our internal volunteer committee.

https://www.edjuster.com/ 

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