Contact Center (CX) Business Development Representative

Zoom Communications is seeking a Contact Center Business Development Representative to join their growing team. This role involves generating qualified opportunities for sales teams by researching, prospecting, and engaging high-value accounts through targeted outreach strategies and campaigns.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs
• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback

Skills

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies
• Have excellent customer service skills and sales acumen
• Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies
• Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies
• Experience engaging C-level and VP executives, using consultative selling and personalized messaging
• Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth

Benefits

• A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
• Support work-life balance
• Contribute to their community in meaningful ways

Company Overview

Company H1B Sponsorship