Commercial Aftersales Manager

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. The Field-based (remote) position will be headquartered out of our Greenville, NC Headquarters office.

What you will do:

• Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth.

• Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.

• Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.

• Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.

• Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.

• Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results.

• Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.

Who you are:

• A strong communicator who builds trust and fosters collaboration.

• Highly adaptable with a proactive approach to problem-solving.

• Results-oriented with a passion for driving growth and achieving goals.

• Skilled at influencing and motivating others to succeed.

What you will need:

• Education: Bachelor’s degree or 5-7+ equivalent experience.

• Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks.

Skills, Experience & Abilities

• Microsoft Office experience is a must.

• Salesforce experience and proficiency

• Automotive and/or Lift truck Dealer experience in Operations is a plus

• Knowledge of wholesale and retail parts/service operations and lift truck markets.

• Ability to develop and implement marketing plans targeting dealer leadership.

• Familiarity with CRM systems and BI tools for performance tracking.

• Strong sales and marketing expertise with proven ability to coach and lead.

• Excellent time management and territory planning skills.

• Ability to communicate complex technical concepts in a clear, actionable way.

Additional Information:

Geographical Areas of Interest:

• West Coast

• Midwest

• Southeast

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.