Energy Services Data Entry Clerk | Remote Work From Home - Client Records Management Specialist

About arenaflex

Welcome to arenaflex, a dynamic non-profit human services organization dedicated to creating positive change in communities across Massachusetts. For decades, we have been committed to fostering community growth, providing essential services, and promoting holistic well-being for individuals and families in need. Our mission centers on making a lasting impact by delivering comprehensive support programs that empower our clients to achieve stability, self-sufficiency, and improved quality of life.

At arenaflex, we believe that every individual deserves access to vital resources and support systems that can transform their lives. Our Energy Services Programs play a critical role in this mission, helping households manage energy costs, access heating assistance, and maintain safe, comfortable living conditions. We are proud to be a pillar of support in Fitchburg and the surrounding communities, working tirelessly to ensure that no family goes without essential utilities during challenging times.

Our team at arenaflex is comprised of passionate professionals who share a common commitment to service and community enrichment. We foster a collaborative environment where every member's contribution is valued and recognized. Join our growing family and become part of an organization that truly makes a difference in the lives of those we serve.

Position Overview

Are you detail-oriented, organized, and passionate about supporting community services? arenaflex is currently seeking a dedicated and reliable Energy Services Data Entry Clerk to join our team in a fully remote capacity. This is a fantastic opportunity for individuals who thrive in administrative roles and want to contribute to meaningful community impact from the comfort of their home office.

As a valued member of our Energy Services team, you will play a crucial role in maintaining organized and up-to-date digital records that support the day-to-day operations of our programs. Your meticulous attention to detail and commitment to accuracy will ensure that our client information remains current, compliant, and readily accessible to program staff. This position offers flexibility, professional growth, and the satisfaction of knowing your work directly contributes to helping families maintain access to essential energy services.

Key Responsibilities

The Energy Services Data Entry Clerk will be responsible for the following essential duties:

• Client Records Management: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and properly documented.
• Communication Monitoring: Monitor emails daily, logging documents and communications in the Monday.com platform promptly upon receipt to ensure seamless information flow across the team.
• Database Management: Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as required by program regulations.
• File Organization: Maintain organized digital and paper participant files in accordance with strict program guidelines, ensuring full compliance with agency and funder requirements at all times.
• Team Collaboration: Work closely with program staff to support, enhance, and promote communication and consistency in the delivery of services to our clients.
• General Clerical Support: Assist with various clerical duties, including filing, mailings, phone coverage, and other administrative tasks as needed to support team operations.
• Remote Work Availability: Maintain availability for remote work arrangements, attending virtual meetings, responding to emails promptly, and conducting regular duties as needed during standard business hours.
• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to stay current with program requirements and organizational policies.
• Training Participation: Participate in mandatory agency training and engage in other relevant professional development activities to enhance skills and knowledge in human services administration.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, protecting sensitive client information and adhering to privacy regulations and organizational policies.
• Additional Duties: Perform related work as required to support the efficient operation of Energy Services Programs.

Required Qualifications and Skills

To be considered for this position, candidates must meet the following requirements:

• Education: Associate degree or equivalent professional experience in a related field.
• Experience: Minimum two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families with low incomes.
• Education/Experience Substitution: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education at the discretion of the hiring manager.
• Language Skills: Bilingual in Spanish and English preferred, as this will enable effective communication with diverse client populations.

Essential Competencies

Successful candidates will demonstrate the following competencies:

• Exceptional Organizational Skills: Ability to manage multiple priorities, maintain detailed records, and organize information systematically in both digital and physical formats.
• Strong Attention to Detail: Meticulous approach to data entry and record-keeping, ensuring accuracy and completeness in all documentation.
• Technical Proficiency: Comfortable learning and navigating multiple database systems and software platforms, including Monday.com and various state databases.
• Communication Skills: Excellent written and verbal communication abilities, with the capacity to interact professionally with colleagues and clients.
• Confidentiality Standards: Unwavering commitment to maintaining client privacy and handling sensitive information with discretion.
• Self-Motivation: Ability to work independently in a remote environment while maintaining productivity and meeting deadlines.
• Cultural Competency: Sensitivity and respect for diverse populations, including individuals and families from various backgrounds and circumstances.

Work Environment and Culture

At arenaflex, we pride ourselves on fostering a supportive, inclusive, and mission-driven work environment. As a remote employee, you'll enjoy the flexibility of working from home while remaining connected to our team through regular virtual meetings, collaborative platforms, and ongoing communication. We provide the tools and resources necessary to ensure your success in a remote setting, including appropriate technology access and detailed process documentation.

Our organizational culture emphasizes teamwork, mutual respect, and a shared commitment to community service. We believe in work-life balance and encourage our team members to take advantage of the benefits and time off available to them. Regular check-ins, supportive supervision, and professional development opportunities ensure that remote team members feel integrated and valued within the organization.

Compensation and Benefits

arenaflex is dedicated to providing competitive compensation and comprehensive benefits to support your well-being and professional growth:

• Health Insurance: Comprehensive medical coverage to take care of your health and wellness needs.
• Dental Insurance: Dental coverage to maintain your oral health.
• Vision Insurance: Vision care benefits for you and your family.
• Flexible Spending Account (FSA): Tax-advantaged accounts for healthcare and dependent care expenses.
• Paid Time Off (PTO): Generous time off to relax, recharge, and maintain work-life balance.
• Hybrid Work Opportunities: While this position is primarily remote, we offer flexibility that suits your lifestyle and enables productivity from home.
• Student Loan Forgiveness: Eligible employees can access student loan forgiveness programs to help ease financial burdens.
• Tuition Remission: Invest in your education with our tuition remission program, supporting ongoing professional development.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions and financial planning resources.
• Pet Insurance: Ensure your furry friends receive the best care with our pet insurance options.
• Employee Discounts: Access exclusive discounts and perks from various partners and vendors.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' long-term career development. This Data Entry Clerk position offers valuable experience in human services administration, database management, and program operations. Outstanding performance in this role may lead to advancement opportunities within our Energy Services Programs or other departments throughout the organization.

We support professional growth through continuous training, mentorship opportunities, and internal promotion paths. Many of our current leadership team members began their careers in entry-level positions and advanced through dedication and professional development. Your journey with arenaflex could be the start of a rewarding career in the non-profit human services sector.

Join Our Team

If you're looking for a meaningful career where your administrative skills can make a real difference in people's lives, arenaflex invites you to apply for this exciting opportunity. We are seeking a professional who shares our passion for community service and is committed to supporting families in need.

This is more than just a data entry position – it's a chance to be part of something bigger. Every record you maintain, every document you process, and every client interaction you support contributes to helping families maintain access to essential energy services. Your work at arenaflex will have a tangible, positive impact on the community we serve.

We encourage you to apply today and become part of a team that values your contributions, supports your growth, and makes a meaningful difference in the lives of others. Together, we can continue building stronger, more resilient communities.

Employment Details

• Employment Type: Full-Time


• Work Location: Remote (Work From Home)


• Primary Location: Fitchburg, MA and surrounding communities

arenaflex is an equal opportunity employer. We are committed to diversity, inclusion, and creating a welcoming environment for all employees and clients we serve.