Collections Administrator

Advertising Specialty Institute (ASI) is the largest global provider of technology B2B services for the promotional products industry. They are seeking a Collections Administrator to manage cash receipts, billing adjustments, and provide support to Credit & Collections and Accounting functions.

Responsibilities

• Processing and applying cash receipts in Personify to ensure accurate posting to customer accounts
• Posting Lockbox, ACH, and wire payments for ASI, ASI Show, and PPM
• Monitoring central payment inboxes and handling payments, cancellations, and billing adjustments in Personify and D365
• Managing write‑off recoveries in Personify/D365, including reversals and required adjustments in accordance with company policy
• Preparing and distributing non‑payment lock reports to ESP
• Reviewing and processing cancellations tied to scheduled delists in Personify/D365
• Canceling accounts and orders for non‑payment and maintaining clear documentation of actions taken
• Processing write‑offs during month‑end close following approved procedures and supporting documentation
• Preparing invoices for the Collections team, ensuring accurate formatting and complete PDF documentation
• Canceling orders and terminating accounts as needed, ensuring all systems and records remain up‑to‑date
• Preparing invoice files for email distribution through Pitney Bowes
• Compiling and delivering write‑off files for submission to third‑party collection agencies
• Generating, reconciling, and analyzing management reports as needed
• Assisting with additional accounting and administrative tasks as assigned

Skills

• High School Diploma or GED required
• Bachelor's degree preferred or equivalent experience
• Prior B2B billing or collections experience preferred
• Proficiency in Microsoft Office suite, with strong skills in Excel
• MS Dynamics (D365) experience a plus

Benefits

• Medical, Dental, and Vision coverage, available on day one of employment.
• Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
• 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
• Free Health and Wellness programs.
• Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
• Day one 401(k) with company match.
• Paid holidays, floating days, and paid time off (PTO).
• Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

Company Overview