Client Services Support Specialist

Plus Relocation is a company that values meaningful and rewarding work, and they are seeking a Client Services Support Specialist to join their team. This role involves providing essential administrative support to the Client Services team, ensuring smooth operations and enhancing the customer experience.

Responsibilities

• Setting up new client initiations quickly and correctly (first impressions matter!)
• Tackling administrative tasks like data entry and document uploads that keep things moving
• Preparing and double-checking relocation and assignment cost projections
• Creating, reviewing, and updating reports for both clients and vendors
• Performing quality assurance audits to keep relocating employee files in tip-top shape
• Managing the Elo inbox — answering routine questions and solving the trickier ones, too
• Spotting opportunities for process improvements and helping us enhance the customer experience
• Showing up consistently and reliably, because your presence makes a difference

Skills

• Minimum 1 year of experience in an administrative or customer service role
• College degree preferred or equivalent experience

Benefits

• Annual discretionary profit-sharing bonus
• Paid floating holiday
• 401(k) retirement contributions
• Multiple medical plan options with a significant portion of premiums paid by the company
• Dental and vision coverage
• Health Savings Account (HSA) with employer contributions
• Paid Time Off (PTO) and paid volunteer hours
• Company-paid life, AD&D, short- and long-term disability insurance
• Employee Assistance Program (EAP)
• Wellness incentives and strengths-based development culture
• Flexible work options (hybrid)

Company Overview