Client Services Manager

Azerion is a global digital entertainment and media platform, and they are seeking a Client Services Manager to drive client retention and revenue growth. This role involves managing client relationships, collaborating with internal teams, and delivering tailored digital advertising solutions.

Responsibilities

• Serve as the primary point of contact for key clients, ensuring timely and professional communication
• Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities
• Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions
• Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships
• Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals
• Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations
• Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence
• Analyze performance metrics and provide actionable insights to optimize campaign outcomes
• Identify new revenue opportunities, including upselling additional services and expanding product adoption
• Partner with Sales Directors to develop customized proposals and presentations that demonstrate value
• Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning
• Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery
• Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement
• Ensure internal teams are aligned with client expectations, priorities, and strategic goals
• Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing

Skills

• 1-4 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment
• Understanding of DSPs, SSPs, audience targeting, and data-driven advertising strategies
• Experience managing a portfolio of enterprise clients or a book of business
• Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders
• Proven success in upselling and revenue growth, with experience presenting to senior-level executives
• Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously
• Excellent communication and presentation skills, with a client-first mindset
• Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira)
• Experience leading and mentoring junior team members
• A proactive, solution-oriented attitude with a passion for digital innovation

Benefits

• 401(k) contributions
• Health insurance
• 24 vacation days
• 2 days volunteering leave
• Team lunches from Uber eats covered up to $25 per office day!

Company Overview