Client Service Consultant I

MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Client Service Consultant I (CSC I) provides administrative and customer service support to insurance clients, managing a book of business and ensuring customer satisfaction through effective issue resolution and account administration.

Responsibilities

• Serve as a primary service contact for assigned Regional Market accounts under the guidance of leadership
• Receive, analyze, research, and respond to routine client, broker, and member inquiries in a timely and accurate manner
• Support ongoing customer delivery by resolving service issues and escalating more complex matters appropriately
• Partner with Third Party Administrators (TPAs) and internal teams to facilitate issue resolution
• Manage day to day administration of multiple Regional Market client accounts
• Support plan changes, billing inquiries, eligibility updates, and benefit questions
• Ensure accuracy of client data and documentation across MetLife systems
• Assist with audits, reporting requests, and standard client deliverables
• Partner with Account Managers and internal service partners to support overall account strategy and customer needs
• Coordinate and participate in client meetings and calls as needed
• Prepare and maintain client materials, summaries, and documentation
• Support new client implementations and product additions under the direction of senior team members
• Follow established processes, service standards, and documented procedures
• Identify process improvement opportunities and share feedback with leadership
• Build knowledge of MetLife products, platforms, and service processes
• Participate in required training and development activities
• Demonstrate increasing independence and proficiency as experience is gained

Skills

• High school diploma or equivalent required; bachelor's degree preferred
• 0-3 years of customer service, account management, insurance, or related experience
• Strong written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast paced environment
• Strong attention to detail and problem solving skills
• Proficiency with Microsoft Office tools (Outlook, Excel, Word)
• Experience in group benefits, insurance, or financial services
• Familiarity with customer service systems and workflows
• Prior experience supporting clients, brokers, or internal partners

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• A retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

Company Overview