IT Coordinator

BGC Engineering Inc. is an international applied earth sciences professional services firm with a focus on innovation and collaboration. They are seeking an organized and detail-oriented IT Coordinator to manage IT operations, handle support requests, and coordinate hardware inventory within the IT team.

Responsibilities

• Serve as the first point of contact for IT support requests, performing first-pass triage and routing of incoming tickets through Freshservice
• Handle day-to-day helpdesk tasks including documentation, filing, expense support, and ticket follow-ups
• Manage IT hardware inventory for peripherals (monitors, docks, etc.), iPads, and laptops (new and spare), coordinating with technicians as needed
• Coordinate asset disposal and recycling processes, maintaining documented chain of custody
• Manage printer operations including service calls, supplies, and lease tracking
• Support AV systems at HQ Vancouver, assisting with outages, new room setups, and vendor coordination alongside technical staff
• Participate in weekly IT ticket queue reviews, helping track ticket trends and inventory status
• Support ISP-related coordination such as tracking service issues and liaising with providers
• Assist with logistics and planning for the annual IT Summit
• Maintain organized records and documentation related to IT assets and processes

Skills

• 0–2 years of relevant experience in IT support, coordination, or administrative roles
• Completion of a diploma, certificate, or relevant post-secondary education in business information technology management, or a related field
• Comfortable working with IT ticketing systems (e.g., Freshservice, Jira) and following standard workflows
• Strong organizational and administrative skills with attention to detail
• Good communication skills and a professional, service-oriented approach
• Ability to manage multiple tasks and priorities in a team environment
• Basic familiarity with common IT hardware (laptops, printers, AV equipment) is an asset
• Experience with inventory tracking or asset management is an asset
• Demonstrated initiative and ability to work both independently and collaboratively
• Willingness and ability to travel to other office locations if needed

Benefits

• Health, Dental and Vision coverage
• LTD, Life, AD&D and Business Travel Insurance
• Employee Assistance Program
• Paid Time Off: Vacation, Sick, Holidays
• Parental leave top ups
• Professional development and mentoring opportunities
• Flat management structure
• Flexible workplace with office and home arrangements
• Social and wellness activities
• Casual and professional work environment

Company Overview