Client Service Associate

Alera Group, Inc. is one of the largest and fastest-growing independent insurance and financial services firms in the U.S. They are seeking a Client Service Associate to support their Property & Casualty team in delivering high-quality service to clients. This role involves assisting Account Managers and providing operational support to maintain strong client relationships.

Responsibilities

• Assist Account Managers with client files, certificates, ID cards, and service materials
• Respond to internal and client requests in a timely and professional manner
• Support daily servicing needs to maintain strong client relationships
• Maintain accurate documentation within internal systems
• Process Motor Vehicle Reports (MVRs) and pre-employment screening requests
• Assist with claims tracking and related reporting
• Provide backup support for phones and front desk when needed
• Participate in training and team development sessions

Skills

• High School Diploma or GED
• Strong attention to detail and ability to manage multiple tasks
• Excellent communication and organizational skills
• Reliable, accountable, and team-oriented
• Experience in customer service, administrative, or insurance-related roles
• Familiarity with systems such as AMS360

Benefits

• Medical
• Dental
• Vision
• Life and disability coverage
• 401(k)
• Generous PTO

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