Client Delivery Advocate - Analyst

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This role involves a mix of finance and technology, focusing on delivering high-quality products while assisting clients with various tasks and maintaining software applications.

Responsibilities

• Analyze and explain portfolio performance results
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
• Analyze private equity and hedge fund statements for input into system
• Consolidate data from multiple sources and custodians
• Provide accurate and timely statements and data entry
• Generate reports as needed
• Work with clients and partners to resolve data issues
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification
• Assist in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls

Skills

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly
• Strong MS Excel and PowerPoint skills
• Basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors work
• Critical thinker that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

Benefits

• Equity for all full-time employees
• Annual performance bonus
• Comprehensive benefits package
• Employer matched retirement plan
• Generously subsidized healthcare
• 100% employer paid dental
• Vision
• Telemedicine
• Virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

Company Overview

Company H1B Sponsorship