Call Center Specialist

Advia Credit Union is a fast-growing Credit Union serving almost 200,000 members with assets over $3 Billion. The Call Center Specialist will provide outstanding service and support to members, answering questions, servicing accounts, and recommending products to meet their financial needs.

Responsibilities

• Provide outstanding service and support to our members and your fellow Advians
• Answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs
• Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience

Skills

• A willingness to learn and desire to be coached
• Strong communication skills
• Ability to ask questions for clarification
• Patience
• A team centered mentality
• A passion for helping people
• Customer service experience is strongly preferred, but we can teach this too!
• Proficiency testing is required, with a specific need for Spanish language proficiency

Benefits

• Medical, dental, and vision insurance to keep you and your family healthy.
• 401(k) with company match, life insurance, and disability coverage.
• Generous paid time off (PTO), paid holidays, and paid parental leave.
• Learning and development programs, plus tuition reimbursement to support your career journey.
• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours
• Parental Leave and Tuition Reimbursement are available after one year of service.

Company Overview