[Remote] Technology Analyst (Support Focus) - Design Technologies

Note: The job is a remote job and is open to candidates in USA. Southland Industries, one of the nation’s largest MEP companies, is seeking a Technology Analyst focused on AEC Support. The role involves providing technical support to various teams, optimizing workflows, managing vendor relationships, and ensuring effective communication regarding AEC technology processes.

Responsibilities

• Build and maintain strong working relationships with internal stakeholders, including fellow AEC team members, detailers, engineers, IT, and divisional leadership
• Communicate with AEC technology vendors regarding contracts, customer support, and vendor feedback
• Collaborate with Southland internal teams and external vendors to ensure Southland’s standards are being met, and new standards are being integrated properly
• Provide clear communication to employees at all levels regarding AEC support tickets and assist with troubleshooting for end users and support desk agents
• Configure support processes, workflows, and documentation based on organizational needs
• Analyze current design processes and workflows to identify inefficiencies and potential improvements to enhance accuracy and productivity
• Support end-to-end implementation of AEC technology initiatives such as new applications, software alignment efforts, and training across Southland
• Ensure seamless integration of AEC technology processes into existing workflows and assist with documentation and turnover
• Stay informed on emerging technologies, evaluating their impact on existing systems, and identifying opportunities for adoption
• Assist in the development and execution of change management strategies for new AEC workflows to ensure smooth adoption and minimize disruption
• Participate in vendor feedback loops to gather insights from AEC teams and end users to continuously improve technology and refine processes
• Contribute to onboarding and training programs to ensure team members and end users have access to necessary knowledge and resources
• Provide ongoing technical support to detailers, engineers, VDC teams, and other groups, troubleshooting issues and ensuring software and processes function as expected
• Assist in the creation and maintenance of comprehensive documentation for SharePoint/Southland Intranet pages, standard operating procedures (SOPs), and best practices
• Work with AEC teams to develop and maintain onboarding and training materials for AEC workflows and technologies
• Create, review, and maintain IT support knowledge articles in the ITSM platform for internal support teams
• Collaborate with the Design Technologies team to align strategic technology goals with corporate AEC, IT, and Southland objectives
• Assist in the development and execution of technology strategies that support Southland's business goals and divisional project needs
• Help ensure that Southland standards are consistent across divisions in accordance with enterprise standards
• Support scalable technology solutions for Southland's national footprint and assist with multi-site rollouts
• Work with AEC and IT teams to prioritize feedback and initiatives across the organization
• Maintain awareness of divisional progress and regional needs to inform strategic decisions

Skills

• Associate's degree in Construction Management, Engineering, Information Technology, or a related field, preferred
• Intermediate knowledge of Revit technologies
• Excellent communication and collaboration skills
• Excellent analytical and problem-solving abilities
• Familiarity with MEP processes, VDC, and construction project workflows
• Strong active listening and empathy skills
• General knowledge of the MEP engineering and construction industry
• Basic knowledge of construction project management platforms (e.g., Procore, BIM 360/ACC, or similar)
• Ability to meet people where they are and assist them through change management to reach desired outcomes
• In-depth understanding of relevant design technologies, technical principles, and broad knowledge of related disciplines
• Ability to work on complex issues
• Understanding of IT services and ITSM support environments
• The position might require out-of-state travel to divisional offices
• Experience supporting design technology users in production environments preferred
• Experience with Autodesk Construction Cloud (ACC) is a plus but not required
• Experience creating or maintaining knowledge articles or intranet content preferred

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

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