Call Center Sales Representative - Hybrid

AT&T is a global leader in communications and technology, seeking a Call Center Sales Representative to enhance customer service and drive satisfaction. In this role, you will handle customer interactions, identify upselling opportunities, and provide solutions to enhance the customer experience.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Identify upselling opportunities and close deals to reach your sales and commissions targets
• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime

Skills

• Ability to report to the location at 15901 E Skelly Drive, Tulsa, OK 74116
• Experience in handling customer interactions (calls, chats, emails) in a fast-paced environment
• Ability to identify upselling opportunities and close deals to reach sales and commissions targets
• Ability to accurately resolve issues related to service, billing, payments, and collections
• Ability to explain bills and product features clearly
• Ability to troubleshoot basic problems and seek higher support if needed
• Ability to build customer confidence and loyalty by resolving issues
• Ability to support various customer inquiries, including technical issues
• Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Participation in paid training to set you up for success
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details
• Verified internet service with a minimum of 12mb upload speed and 18mb download speed
• Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
• Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies
• Commissioned sales experience highly preferred

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Company Overview

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