Business Systems Administrator

Consumers Credit Union (CCU) is a Great Place to Work® certified company seeking a Business Systems Administrator. This role focuses on technical system administration and software solutions to resolve business-related problems and meet strategic organizational goals.

Responsibilities

• Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass, offering creative and insightful solutions
• Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation
• Assisting in system maintenance and upgrades
• Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes
• Assisting in documenting and communicating changes to staff
• Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables
• Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues
• Managing deadlines and work to meet end-user expectations
• Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans
• Helping business understand acceptance testing methodology and effectiveness
• Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed

Skills

• Associate Degree in Information Systems, Technology or Related Experience
• 1+ years' experience in Business Administration is required (in a financial institution preferred)
• 2+ yrs experience in Business Administration in lieu of education
• Experience supporting or administering Encompass strongly preferred
• Basic technical knowledge
• Experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired
• Troubleshooting skills and high problem-solving abilities
• Strong written and verbal skills to communicate with cross-functional colleagues and vendors
• Availability to work 40+ hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm

Benefits

• Medical (High Deductible, HMO and PPO)
• Dental
• Vision
• Spending accounts
• Short-term disability
• Long-term disability
• Life insurance
• 401(k) savings plan
• Pension plan

Company Overview