Business Support Coordinator

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<div><strong>Benefits:</strong></div>
<ul>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training & development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
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<div><strong>Position Summary</strong></div><div>
<br>The <strong>Business Support Coordinator</strong> plays a critical role in supporting the Regional Business Manager by serving as a central communication and documentation hub between ProSource members, vendors, and internal teams.</div><div>
<br>This position is often the first point of contact for members, making it essential that every interaction reflects professionalism, warmth, and a commitment to delivering an exceptional ProSource member experience. </div><div>
<br>Beyond administrative support, this role is essential in bridging the gap between field activity and organizational visibility by maintaining accurate documentation, tracking engagement, and ensuring consistent follow-through across all member touchpoints. </div><div>
<br>The ideal candidate is highly organized, meticulous, and relationship-driven, with the ability to translate conversations and activity into clear, actionable insights that support both member success and internal alignment. </div><div><br></div><div>
<strong>Key Responsibilities<br></strong><br>
</div><div>· Serve as a responsive, professional point of contact for member inquiries, ensuring timely and clear communication.</div><div>· Support follow-up processes tied to member engagement, ensuring no gaps in communication or accountability.</div><div>· Maintain accurate documentation of all member interactions within Salesforce.</div><div>· Monitor and support Salesforce data quality, ensuring member and vendor records are complete and actionable.</div><div>· Maintain and update dashboards related to leads, events, observations, and quarterly engagement activity.</div><div>· Support reporting and follow-up processes:<br><br>
</div><div>· Pull and follow up weekly on lead generation reports.</div><div>· Pull and follow up weekly on missing sales data.<br><br>
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<strong>Member Engagement <br></strong><br>
</div><div>· Conduct proactive outreach to members to encourage participation in training programs and V11 working groups.</div><div>· Track member interest, participation, and feedback to support engagement strategy.</div><div>· Collaborate with Events, Marketing, and Education teams to ensure smooth and valuable member experience.<br><br>
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<strong>Qualifications<br></strong><br>
</div><div>· Strong organizational and administrative skills with exceptional attention to detail.</div><div>· Outstanding communication and interpersonal skills with a relationship-first mindset.</div><div>· Proficiency in Salesforce or similar CRM systems.</div><div>· Ability to manage multiple tasks, timelines, and shifting priorities.</div><div>· Initiative-taking problem solver committed to supporting member success.</div><div>· Positive, service-oriented mindset with a willingness to learn and adapt.<br>· Custom Integration knowledge a plus<br><br><br>
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<p>This is a remote position.</p>