Business Risk & Operations Analyst – Payment Services

PayPal is a global leader in commerce, providing innovative solutions for money movement and transactions. The Business Risk & Operations Analyst will support the Payment Services team by managing risk environments and operational processes, contributing to business improvements and resolving complex issues.

Responsibilities

• Prioritize and analyze internal and external escalations to prevent future escalations
• Provide feedback regarding necessary changes and updates including policies, upgrades, and potential workflow changes
• Function as Subject Matter Expert, partnering with key stakeholders for educating, training, coaching, and enhancing risk/detections
• Report trends, make recommendations, and escalate issues/concerns appropriately to enhance the program
• Contribute to business improvements e.g., MBR, DSA/ Internal service level, routing analysis, contact reduction etc
• Develop robust monthly insights for team members and the leadership team
• Run business and self-identified projects
• Support complex consumer and merchant issues or escalations engaging appropriate stakeholders focused on resolution
• Administer the product launch review process
• Provide post product launch support to product, legal and compliance stakeholders
• Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility
• Support the risk assessment process by identifying inherent risks and mitigating controls identified for new or changed products not yet live
• Lead risk acceptance process to document and obtain approvals to accept inherent risks identified for new or changed products not yet live
• Lead training on the product launch review process for product and project managers
• Lead and/or support operational processes specific to Payment Services

Skills

• 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
• Prioritize and analyze internal and external escalations to prevent future escalations
• Provide feedback regarding necessary changes and updates including policies, upgrades, and potential workflow changes
• Function as Subject Matter Expert, partnering with key stakeholders for educating, training, coaching, and enhancing risk/detections
• Report trends, make recommendations, and escalate issues/concerns appropriately to enhance the program
• Contribute to business improvements e.g., MBR, DSA/ Internal service level, routing analysis, contact reduction etc
• Develop robust monthly insights for team members and the leadership team
• Run business and self-identified projects
• Support complex consumer and merchant issues or escalations engaging appropriate stakeholders focused on resolution
• Be someone who enjoys identifying, explaining and solving problems
• Detail-oriented, with attention to meeting documentation-based timelines
• Strategic thinker who understands what they are doing and why they are doing it and can envision how it can be modified to increase efficiency
• Intellectual curiosity and willingness to learn the payments ecosystem and the facets of our products and processes
• Analytical thinker who can work comfortably on data analysis and other internal tooling to determine the quantitative impact of potential issues or operational improvements
• Administer the product launch review process
• Provide post product launch support to product, legal and compliance stakeholders
• Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility
• Support the risk assessment process by identifying inherent risks and mitigating controls identified for new or changed products not yet live
• Lead risk acceptance process to document and obtain approvals to accept inherent risks identified for new or changed products not yet live
• Lead training on the product launch review process for product and project managers
• Lead and/or support operational processes specific to Payment Services

Benefits

• Generous paid time off
• Healthcare coverage for you and your family
• Resources to create financial security and support your mental health

Company Overview

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