Business Quality Review Coordinator

Foresters Financial is seeking a Business Quality Review Coordinator to provide administrative support in a highly confidential environment. The role involves responding to customer inquiries, managing communications, and coordinating department projects to help achieve departmental objectives.

Responsibilities

• Respond to customer emails, calls, and inquiries in a timely, professional, and accurate manner
• Review monitoring and red-flag reports that identify potentially problematic agents and/or applications
• Demonstrate comfort working with numbers and data, including reviewing reports, identifying patterns, and providing basic analysis and insights related to agent activity and behavior
• Manage BQR inbox and manage communication to stakeholders
• Respond to sensitive inquiries with the highest sense of urgency, discretion, and appropriate escalation
• Act as a point of contact to coordinate information flow between internal teams and external partners as required
• Track, update, and communicate regular and ad-hoc reports, metrics and key indicators
• Review, update, and draft internal communications and process documentation
• Attend meetings, take meeting minutes and follow up on action items to ensure timely completion
• Review, update, and communicate regular and ad-hoc reports, metrics and key indicators to internal stakeholders
• Track, update, and communicate regular and adhoc reporting and metrics
• Provide general administrative and coordination support as needed to support team priorities and business operations
• Assist with onboarding and knowledge transfer by maintaining procedural guides and documentation

Skills

• Completed a bachelor's degree in business, Commerce, Economics, Finance, or equivalent
• 1 to 3 years of industry related experience preferred
• Strong analytical and technical skills with high attention to detail
• Demonstrated ability to follow the trail of details to determine patterns, anomalies and be able to critically analyze large data sets
• Strong organizational and documentation skills
• Demonstrated ability to communicate (both written and verbal) to a wide variety of stakeholders and have strong interpersonal skills
• Advanced user in the Microsoft Office Suite (Word, Excel, PowerPoint, Project)
• Ability to learn, use and apply 'tools' (software, spreadsheets, PC and Mainframe software etc.) as needed
• A self-starter with the ability to work well in a team environment as well as independently

Benefits

• Eligible employees may participate in a discretionary variable incentive plan

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