Bilingual (French/English) Customer Service Representative

Hörmann North America is a growing company dedicated to delivering exceptional products and services to customers. They are seeking a Bilingual Customer Service Representative to serve as a trusted point of contact for customers, ensuring inquiries are addressed efficiently and escalating technical requests as needed.

Responsibilities

• Provide bilingual customer support (French and English) via phone and email
• Handle general inquiries and guide customers to appropriate resources
• Identify and filter technical questions for resolution by specialized technical agents
• Document customer interactions and maintain accurate records of inquiries and solutions
• Collaborate with internal teams to ensure customer needs are met efficiently
• Participate in training to develop technical knowledge for career growth
• Promote and adhere to company policies, including health, safety, and quality standards

Skills

• Full professional fluency in French and English (spoken and written)
• High school diploma or equivalent
• Prior experience in customer service, call center, or technical support
• Strong communication and interpersonal skills
• Ability to learn technical concepts and product knowledge quickly
• Comfortable managing multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office and CRM tools
• Strong organizational skills and attention to detail
• Post-secondary education

Benefits

• Comprehensive health, dental, vision, and life insurance coverage.
• Generous vacation and paid time off.
• Career development and continuous learning opportunities.

Company Overview