Audiology Assistant (Part-Time) - Otolaryngology

Scheduled Hours 20 Position Summary Part of a multidisciplinary team within the Division of Audiology, Department of Otolaryngology. Works under the direction and supervision of a licensed audiologist and is responsible for providing high-quality service to and coordination of patients with hearing aids and cochlear implants throughout the continuum of care. Coordinates office functions and performs specialized/technical duties with minimal supervision. Job Description Primary Duties & Responsibilities: Provides assistance during patient appointments with the following: further counseling on items such as hearing aid orientation (insertion/removal of device, use/charging of devices), connectivity between hearing aid devices and patient’s personal devices (i.e., cell-phones) and routine hearing aid cleaning. Manages walk-in patient for device repairs and checks independently as well as assists patients on the telephone for device troubleshooting. Works with audiology team to answer and triage patient phone calls, tasks, emails and EPIC InBasket requests across audiology providers/practices. Prepares all documents related to hearing aid and cochlear implant fittings. Monitors and observes the clinical schedule to ensure both audiology and coordinated audiology/otology appointments are scheduled appropriately in accordance with departmental procedures. Obtains insurance information/referral forms/orders as appropriate. Verifies hearing aid benefits as appropriate. Oversees the scanning of ear canals during appointments for earmold and hearing aid orders. Maintains the hearing aid and cochlear implant database. Verifies that all payments are entered correctly into EPIC for the audiology division. Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed for the Audiology Division. May serve patients to check-in/check-out/schedule appointments. Manages paperwork for all orders and repairs for devices (hearing aids, cochlear implants, osseo-integrated devices, etc.). Manages of the scanning of all miscellaneous paperwork into EMR. Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards. Prepares custom reports as directed by management. Coordinates staff services, interoffice activities, schedules, programs and related administrative needs. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at a desk or table. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Audiology Aide/Assistant - Illinois Department of Financial and Professional Regulation, Audiology Aide/Assistant - Missouri Division of Professional Registration, Audiology Assistant Certification (C-AA) - American Speech-Language-Hearing Association (ASHA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Medical Office Setting (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Holds current certification in patient care field and required specialty. Preferred Qualifications Education: Associate degree - Audiology Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Answering Telephones, Audiology, Automated Planning and Scheduling, Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Electronic Medical Records (EMR), Epic Systems, Managed Care, Medical Terminology, Operating Office Equipment, Patient Care, Phone Experience, Stress Management, Working Independently Grade C08-H Salary Range $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)