Associate - Digital Product Mgmt

American Express is a company with a long history of innovation and a commitment to its customers. The role focuses on modern payment form factors and involves providing product consultancy while ensuring risk mitigation across the product portfolio.

Responsibilities

• Develop a deep understanding of the entire product suite with focus on assigned form factors (Digital Wallets, Contactless, QR, Transit, SoftPOS etc) and define operational requirements to support scalable deployment across GMNS
• Serve as a technical and business subject matter expert (SME) for assigned products, providing structured guidance and consultancy to internal stakeholders and external partners
• Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches
• Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products
• Develop and maintain documentation, including FAQs, to support internal and external stakeholders
• Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions
• Create product toolkits and resources to enhance agility and accelerate time-to-market
• Analyse operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles

Skills

• Strong understanding of the payments and card industry
• Expertise in articulating product functionality and demonstrating technical acumen
• Knowledge or experience in one or more of the following areas: Digital Wallets, Contactless/NFC payments, QR-based payments, Transit solutions, SoftPOS/Tap-on-Phone
• Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus
• Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs
• Ability to learn new tools and processes and deliver consultancy to internal as well as external partners
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Ability to effectively prioritize and manage the completion of tasks
• Self-motivated and proactive, with a high degree of autonomy and accountability
• Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Company Overview