eCustomer Care Specialist

Foot Locker is focused on providing an exceptional customer experience, and they are seeking multiple full-time eCustomer Care Specialists. In this role, you will interact with customers through email and live chat, ensuring their inquiries and concerns are addressed with compassion and problem-solving skills.

Responsibilities

• Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc
• Documenting and handling all in-store customer service issues, including responding to legal concerns
• Efficiently entering customer information and call notes into the order management system
• Accurately completing appropriate follow-up actions for order and service resolution
• Speaking with customers directly over the phone to resolve issues or concerns as needed

Skills

• Demonstrated computer navigation and multi-tasking skills
• Ability to type 30 WPM minimum
• Positive attitude and professionalism while speaking with customers
• Grammar and writing proficiency

Benefits

• 30-50% employee discount
• Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
• Casual dress code - Wear your sneakers to work!
• Medical / dental / vision coverage
• 401(k) with Roth option and company match
• Opportunities for advancement
• Learning and development opportunities
• Stock purchase plan
• Education reimbursement program
• Life insurance
• Employee Resource Groups
• Employee referral bonus program
• Recognition and appreciation initiatives

Company Overview