Associate - Corporate Editorial & Channels

New York Life is a Fortune 100 mutual company with a legacy of purpose and integrity. They are seeking a Cross-Channel Operations Associate to support the coordination and execution of enterprise communications across internal digital platforms, ensuring timely and accurate communication delivery.

Responsibilities

• Support cross-channel preparation and activation of approved communications across internal digital platforms, coordinating with channel owners to ensure timely deployment
• Maintain centralized oversight of intake, approvals, and milestone tracking, identifying workflow bottlenecks to support alignment and execution
• Publish and update approved content within digital platforms in accordance with established templates and governance standards
• Ensure content accuracy, formatting consistency, and compliance with brand and accessibility guidelines prior to distribution
• Update project status and track milestones within internal project management tools
• Support intake workflows and maintain visibility into publishing timelines across digital channels
• Assist with coordination of approvals and cross-channel scheduling
• Maintain organized records of assets, versions, and publishing history
• Provide overflow execution support during high-volume periods
• Step in to support critical publishing functions during team capacity gap
• Support packaging campaigns across multiple channels
• Assist with readiness and sequencing
• Provide overflow support during high-volume periods
• Format and prepare editorial content for digital distribution across email, intranet, and signage
• Embed images, links, and multimedia assets within templates
• Make light formatting adjustments to ensure clear presentation
• Assist in gathering basic engagement metrics across channels
• Help prepare simple reporting summaries for internal review
• Support documentation of workflows and publishing standards

Skills

• 0-2 years of experience in communications, digital publishing, marketing, or related field
• Exposure to email platforms, content management systems, or digital publishing tools (e.g., Staffbase, Interact Software & Appspace)
• Strong attention to detail and organizational skills
• Ability to follow structured processes and meet deadlines
• Comfort working in a fast-paced, collaborative environment
• Willingness to support time‑sensitive or critical communications during extended coverage periods, as needed
• Basic understanding of digital engagement metrics
• Familiarity with HTML or formatting tools

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs

Company Overview