Asset Management Service Director – Commercial Operations
Posted 2026-05-05
Remote, USA
Full-time
Immediate Start
- Job Description:
- Makes safety the number one priority at each customer site
- Develops and implements an operational, preventive maintenance, emergency response, repair and temporary services execution plan to maximize overall business objectives, and ensure efficiency & resiliency of assets and system
- Develops and implements a plant manual and operational plan for each customer
- Plans include strategies like communication amongst customer and Company team to identify, manage and share overall best practices and company resources
- Develop and implement quality control plan (Executive Walks) to ensure operation execution plan meets expectations
- On-Boarding and maintaining qualified vendors and subcontractors
- Coordinating and aligning internal business lines to support and implement the operation, preventive maintenance, emergency response, repair and temporary services execution plan
- Hiring and disciplinary duties for the team
- Development, coordination and implementation of training plan for Asset Management Team and Client
- Reviews monthly KPIs: customer reports, completed maintenance, chemical treatment reports, monthly & annual reports
- Reviews team schedules and aligns resources with client, facility and system requirements to ensure efficiency and resiliency
- Works with the team to implement improvements as needed
- Evaluates performance of each account relative to customer satisfaction and provides leadership for technical support performance enhancement and proactive resolution of issues
- Allocates and sources resources as needed to ensure the team commitments to customers and systems are met
- Ensures compliance with state, local and federal legal requirements and operate business and systems with the highest level of ethics
- Ensures the quality of work to industry, manufacturer, corporate and project requirements
- Requirements:
- Bachelor’s Degree, preferred
- Minimum of 10 years of successful and verifiable experience in Service Operations and Management
- Must have experience in managing multiple customers and teams
- 5+ years’ experience with managing teams and personnel
- Must understand the company’s policies and procedure, create solutions, offer guidance and generally manage the account with minimal strategic guidance from executives
- Must have knowledge of service, troubleshooting, preventive maintenance and repairs
- Ability to create additional opportunities for business growth through customer management
- Ability to assist with the management of profit and losses as well as reporting on quarterly and monthly projections
- Ability to create a reliable financial forecast
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Versed in the industry and the Company’s competitors
- Ability to multitask and perform duties outside of the scope of work when necessary.
- Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
- Professional development opportunities