Application Support Engineer – Simulation Tools
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
Company Description:
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description:We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.
Key responsibilities
- End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
- Provide advanced functional support to users, including topics related to application, server and database interactions.
- Analyze, test and document the installation of complex software on end‑user environments.
- Manage and follow up software deployments (inventory, monitoring, CMDB updates).
- Coordinate upgrades and large‑scale rollouts of new software versions.
- Support and challenge end‑user requests in collaboration with the Service Desk.
- Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
- Manage critical incidents and escalations.
- Monitor application stability and license usage.
- Work with software vendors and internal teams to troubleshoot and resolve issues.
- Contribute to projects related to industrial constraints, security, compliance and application governance.
- 3 to 7 years of experience in Application Support or similar technical roles.
- Experience supporting technical or scientific applications, ideally simulation tools.
- Knowledge of Windows environments, software deployment and licensing concepts.
- Strong analytical and troubleshooting skills.
- Good communication skills and a user‑oriented mindset.
- Fluent technical English (written and spoken).