Analyst, Restaurant Systems

Recipe Unlimited Corporation is Canada’s leading full service restaurant company, home to a diverse portfolio of iconic brands. The Analyst, Restaurant Systems is responsible for maintaining and launching Brand programs through various systems, ensuring accurate data tracking and providing first-level support for service desk issues.

Responsibilities

• Implements changes and updates submitted by the Brand teams through a Request for Change (RFC)
• Assists the Brands with the implementation of marketing initiatives (coupons and discounts)
• Performs changes in POS, inventory, e-commerce and 3rd party platforms
• Ensures that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data
• Maintains and improves end user interaction for all Systems
• Conducts comprehensive POS testing with Brand representatives
• Conducts detailed inventory testing with Brand representatives which includes confirming recipe details, inventory and supplier items
• Conducts thorough ecommerce testing with Brand representatives, which includes validating price, images, and menu item descriptions
• Reviews and manages upcoming requests for changes and updates
• Ensures that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems
• Discuss ideas and solutions for future projects and initiatives
• Works in conjunction with the Project Management team on Recipe and Brand specific projects intended on improving the system and support techniques relating to the restaurant
• Works as first level escalation point for the service desk on back and front of house POS issues involving menu items, price, and print locations
• Works as first level escalation point for the service desk on inventory issues
• Supports service desk with Restaurant Systems related issues

Skills

• Post Secondary Education is considered an asset
• Working knowledge of Windows environments
• Data accuracy and verification
• Experience with Point of Sale (POS) technology
• Restaurant Operations Experience is a key asset
• Good working knowledge of G-Suite
• Prior experience or general knowledge with inventory systems
• An appreciation of wider business demands
• Strong time management skills and the ability to work under pressure
• Demonstrated ability to quickly understand complex systems
• Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills
• Strong attention to detail
• Strong problem solving skills
• Ability to interact with individuals on all organizational levels
• Strong organization skills
• Multitasking

Benefits

• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
• A welcoming, fun and safe work environment founded on respect
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• Industry-leading benefits, wellness programs, and total rewards programs

Company Overview