Analyst, Case Management
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Job Description:
- Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
- Inform the assigned care manager of newly identified health/safety risks or service needs
- Complete care coordination activities delegated by the care manager within an established timeframe.
- Inform the assigned care manager and/or associate manager of any identified quality of care issues.
- Passionately support the member’s care coordination needs and drive solutions to address those needs.
- Use problem-solving skills to find alternative contact information for members who are unreachable by care management.
- Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
- Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.
- Requirements:
- 2+ years in behavioral health, social services, or a related field relevant to the program focus
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role.
- Access to a private, dedicated workspace to fulfill job requirements effectively.
- Case Management and Discharge Planning Experience (Preferred)
- Managed Care Experience (Preferred)
- Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access