Account Manager

Iress is a leading technology company in the financial services sector, and they are seeking a client-focused Account Manager to enhance client relationships and drive account growth. The role involves managing client interactions, developing account management plans, and ensuring clients fully utilize Iress’ solutions.

Responsibilities

• Building strong, trusted relationships with clients and understanding their strategy, priorities and challenges
• Developing and executing structured account management plans to drive engagement and growth
• Managing commercial discussions and revenue opportunities, including forecasting and pipeline management
• Driving client retention and identifying opportunities to expand product usage and introduce additional solutions
• Acting as the primary point of contact for client projects, feature requests and issue escalation
• Partnering with internal teams including product support, client delivery and finance to deliver a seamless client experience
• Supporting the rollout and adoption of new product functionality, upgrades and enhancements
• Educating clients on new capabilities and ensuring successful adoption of Iress products
• Maintaining accurate records of client interactions and opportunities within CRM systems
• Managing revenue related client requests, including billing and licensing updates

Skills

• Experience within the Trading, Market Data, or broader Financial Markets industry, with a strong interest in transitioning into a client facing account management role
• Strong interpersonal and communication skills, with the ability to build rapport and develop trusted relationships with clients or stakeholders
• Proactive problem solving abilities, being able to identify solutions and supporting positive outcomes for clients or internal teams
• A self motivated and organised approach, with strong attention to detail and a willingness to learn

Benefits

• 8 additional paid days per year to extend your weekends
• Hybrid working
• Generous cash bonus for every successful referral
• Starting school leave - 8.5 days of leave to assist your children with the transition to school
• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
• 3 days’ paid leave per year to participate in charity initiatives
• Discounted health insurance premiums
• Gym membership discounts
• Access to learning and development programs through LinkedIn Learning

Company Overview