AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

American Express is a company built on a long history of innovation and commitment to customer service. They are seeking an AAC Enrollment Fully Licensed Producer to deliver world-class customer service, establish good relationships with clients, and manage customer inquiries related to various products.

Responsibilities

• Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
• Establish a good liaison with our client's customers while providing quotes or enrolling in various products
• Document necessary information, such as claim details, customer’s change of details, and other pertinent information
• Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back
• Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
• Follow underwriting, Compliance and Regulatory requirements and corporate policies
• Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
• Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
• Manage other production related activities, such as complaints and escalations
• Handle inbound calls for multiple products with no prospecting or cold calling
• Complete mandatory licensure continuing education and other training sessions as appropriate
• Remain positioned and well informed of changes implemented that affect your work

Skills

• Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years
• Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses
• Ability to become appointed/licensed as a non-resident agent in all applicable states
• English language fluency required
• High school diploma or GED
• Solid computer, grammar, and multi-tasking skills
• Relationship builder who has passion for delivering exceptional service
• Excellent verbal, written and interpersonal communication skills
• Strong customer service skills and the ability to de-escalate customer situations
• Demonstrates personal excellence by remaining positive in difficult situations
• Self-confident, optimistic and supports a team environment
• Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
• Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
• Ability to demonstrate initiative with minimal supervision to drive results
• Superior level of accuracy and attention to detail
• Strong proficiency in PC skills, including MS Word and Excel

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Company Overview