SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.
Our mission is simple, to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
The Technical Author plays a crucial role in helping our customers create and maintain safer buildings by providing technical expertise to both internal and external stakeholders, researching, and writing technical content to continually develop and expand the dynamic SFG20 library of maintenance schedules.
Carry out research to produce high-quality technical maintenance-related content, ensuring all documentation complies with technical, legislative and statutory requirements.
Create SFG20 maintenance schedules and revise them regularly to align with changes in the industry, including schedule and task descriptions, maintenance actions, maintenance intervals and time taken to carry out listed maintenance.
Conduct thorough reviews and edits of technical documents to ensure clarity, accuracy, and consistency.
Collaborate with subject matter experts to ensure the accuracy and completeness of technical content.
Participate in product design reviews and provide feedback from a documentation perspective.
Provide technical advice to SFG20 colleagues and external parties.
Organise and manage document repositories to ensure easy access and retrieval of technical information.
Implement version control and document management best practices.
Test documentation against practical use cases to ensure usability and effectiveness.
Implement feedback from stakeholders and users to improve documentation quality continuously.
Collation and analysis of technical issues, trends and updates
Stay abreast of relevant developments relating to the technical and safety aspects of the building services sector and best practices in technical writing.
Demonstrable experience within the construction industry with significant experience in facilities management activities.
Strong understanding of engineering principles, maintenance and legislative requirements for building services.
Excellent technical writing and communication skills, with the ability to clearly explain complex technical concepts to varying audiences.
A good understanding of Facilities Management (FM), including the day-to-day complexities and challenges of maintaining and managing assets.
Familiarity with building handover documentation, such as operation and maintenance manuals, record drawings, manufacturers’ literature, and test and inspection certification.
Ability to interpret legislation, standards, and best practice guides, as well as experience working with maintenance schedules and CAFM systems (SFG20 would be an advantage).
The ability to communicate complex technical principles to a varied client base.
Understanding of user needs and requirements to tailor documentation accordingly.
Flexible and able to work on numerous documents in an organised and disciplined way.
Excellent written and oral communication skills.
Proficiency in Microsoft Office and Adobe Acrobat, and a high level of computer literacy.
Industry experience working as an engineer in a relevant discipline such as electrical or mechanical engineering, with design, installation and verification experience. Qualified to degree level or equivalent.
OR
Qualified as a technical author working in the construction industry or a similar environment, writing and maintaining operation and maintenance documents, specifications or manufacturer’s literature.
All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
Our Benefits:
26 days holiday + Bank holidays + buy up to 5 days
Private Medical insurance with BUPA
Remote/Hybrid first policy
Employee Assistance programme with WeCare
Enhanced family leave
️♂️ Gym Discounts
and more!
Equal opportunities for everyone
Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!
We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.
We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.
If there’s anything we can do to accommodate your specific situation, please let us know.