This is a remote, full-time position based in Singapore. While we are a global team that leverages the latest technology to communicate with our colleagues and customers across the globe, this role does require travel for in-person collaboration with your team, in addition to customer, prospect and iManage Partner meetings and events throughout South-East Asia (initial territory), and potentially in India, Japan, China (PRC) and South Korea.
Being a Solutions Engineer at iManage Means…
You will act as a trusted advisor to clients and prospects, leveraging your in-depth knowledge of the iManage platform to design tailored solutions, address technical challenges, and drive successful sales engagements. You will have the opportunity to collaborate closely with Sales, Product Management, and Implementation teams to ensure seamless handoffs and alignments throughout the Sales Cycle. With a customer-centric mindset, you will use your ability to devise creative solutions that address client challenges and deliver exceptional value.
As a Solutions Engineer in the pre-sale process, you will use your expertise in solution architecture, design, and cloud technologies to provide expert guidance on topics ranging from APIs and integration to AI and machine learning fundamentals.
Here is what one of our leaders, Luke Creswick- Senior Solutions Engineering Manager APAC, has to say about the opportunity: “At iManage we’re providing truly cutting‑edge solutions, integrating advanced AI capabilities directly into our cloud platform. In this role, you’ll engage with colleagues, customers, prospects, and partners who are on the front lines of adopting transformative AI solutions, helping them integrate next‑generation capabilities into their businesses. If you’re excited by the idea of positioning innovative AI technology and shaping how legal and professional services firms leverage it, this role is for you.”
iM Responsible For…- Acting as the technical lead in the pre-sales process, providing expert guidance on iManage solutions to clients and prospects.
- Conducting in-depth discovery sessions to understand client requirements and propose solutions aligned with their business objectives.
- Designing and delivering tailored product demonstrations, proofs of concept, and workshops to showcase the capabilities of the iManage platform.
- Identifying and addressing technical gaps or challenges, proactively offering innovative solutions to enhance client outcomes.
- Developing and maintaining strong relationships with key stakeholders at all levels, establishing trust and credibility.
- Staying current with iManage product updates, industry trends, and competitive offerings to ensure relevance in client engagements.
- Creating technical documentation, solution diagrams, and proposals as needed to support sales efforts.
- Mentoring less experienced pre-sales team members, sharing knowledge and best practices to elevate team performance.
- Responding to client & prospect RFx and infosec questionnaires.
- Developing, maintaining, and evolving demo environments ensuring pre-sales have the best platform to showcase our capabilities.
iM Qualified Because I Have…- 6+ years of experience in a technical pre-sales or similar function within the B2B SaaS space.
- A strong technical background with experience in solution design, integrations, and cloud platforms.
- The proven ability to work cross-functionally with Sales, product and delivery teams.
- A customer-centric mindset, with a focus on understanding and exceeding client expectations.
- Experience in identifying gaps in client requirements or processes and proposing appropriate solutions.
- Strong communication skills, including the ability to present complex ideas to a variety of audiences.
- The ability to travel within Asia as needed.
Bonus Points If I Have...- Experience within the legal tech or document management space.
- Current knowledge of AI market trends, and how AI can drive Presales efficiency and effectiveness.
- Knowledge of APIs, data migration, and/or basic scripting (PowerShell, Python)
- Hands on experience with iManage products.
Don't meet every qualification listed above? At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…- Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
- Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
- Collaborate with a diverse team across APAC, focus on impactful work, solving complex, real challenges utilising the latest technologies.
- Own my career path with our internal development framework. Ask us more about this!
- Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
- Join an innovative, industry leading SaaS company that is continuing to grow & scale!
iManage Is Supporting Me By...- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary and commission plan that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Offering comprehensive Private Health Plan and Superannuation.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.
About iManage…At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy, but it is ambitious and rewarding.
So, we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
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