DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.
Overview
The Implementation Specialist promotes DSS Inc.s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services.
The Implementation Specialist will:
Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials
Provide on-site, in person training in both classroom settings and one on one mentoring formats
Provide on-site support during customer Go Live
Delivers product demonstrations to potential or existing clients as well as internal staff
Submits signed, on-site certification documents upon completion of training
Reviews application set up with appropriate staff
Other Duties:
Responsible for verbal and written communication with clients and documentation of work activities and work processes
Participates in internal and external Site Kick Off calls
Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
Participates in Quality Assurance Testing and troubleshooting of product
Assists Documentation Department in the creation of Product Manuals
Gathers requirements for workflow process and is involved with the configuration of application
Works on Home Based Assignments when not on the road as given by the Training Manager or Director
Cross train on other products as assigned by Training Director
Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions
Conditions of Employment:
Must be a US Citizen or Permanent Resident. (Authorized to work in the US without current or future visa sponsorship.)
Must be able to pass a Federal background check
Must be determined suitable for federal employment.
Security and Privacy Responsibilities:
Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.